A common English idiom is “Don’t judge a book by its cover,” however, we all know that first impressions count. And they certainly count when someone starts a new job. The first impression that a new recruit forms of you as an employer is the one that might stick, so make sure it’s a good one. Remember, employees that are engaged from the outset are much more likely to stay engaged and recommend your organisation to others. It’s a lot harder to turn around a disengaged employee once that...Read More
As an ex-recruiter, HR professional and customer success manager, “Customer Experience” and “Candidate Experience” are interrelated topics which are close to my heart. Everyone knows that a bad interaction with a customer has a ripple effect, as not only will that customer not come back, they’ll tell their friends and family not to come back either. Replace ‘customer’ with ‘candidate’ and it is clear that not handling the candidate relationship well is damaging to a company’s brand.
In most businesses today, in one way or another, we work with customer surveys. In train stations, hospitals, stores and (of course) online, we are frequently faced with a request to evaluate the experience, the product and the service we have received. The simple smiley-faces which ask you to make a statement before you leave, the call-back after you hang up, or the never-ending online-survey you (foolishly) agreed to complete. Stop and tally how many of these you encounter in just one week...Read More
A colleague asked me the other day, “Tim, why don’t companies invest more effort on their referral programs?” – Now that’s a great question; it does feel like a mystery sometimes!
I read an article recently, “There is no community on social media” by Mark Schaefer on Businessgrow.com, (thanks for the social share on Facebook - Nina!). This article describes how social communities can be...Read More
Over the last few decades we have seen a surge of change in technology – little has stood still, moving from mainframe working to a cloud environment – transforming from a desk-bound workforce who had lifetime loyalty to companies, to a fluid workforce operating globally through the use of devices in the palm of their hands; this is challenging the traditional work environment in every way. As HR leaders wrestle with the speed of change, the challenge ahead is creating an organisational...Read More
So it’s time to ‘fess up, my name is Tim Jones and I really love my job. I love recruiting!
I love the satisfaction of putting jobs and people together, each hire bringing a brighter tomorrow for a new employee. Who knows what these individuals might achieve?!
I didn’t start in recruiting; I started as an archaeologist then museum curator. WHAT! Stick with me - there was a close and clear social connection. Archaeologists find nuggets of wonder that amaze you, recruiters love...Read More
Modern recruiters are quickly realising that developing and managing a strong employer brand is critical to becoming successful. The obvious benefits of doing this are that will increase your company’s visibility and help to improve your reputation but there are some lesser-known benefits such as,
- Organisations with a stronger employer brand attract 3.5 times more applicants per job (Source:...
The Chartered Institute of Personnel and Development's (CIPD) annual survey report on Learning and Development is a valuable and hotly awaited piece of research in learning industries. The report contains a wealth of information about the profession in general. However, people who have a specific interest in digital learning look to it each year as a barometer of attitudes towards and adoption of technology within L&D departments.
The UK General election will be held on May 7 and it is not straightforward anymore. The political landscape has changed dramatically in 2015 - no longer are one of the two major parties (Conservatives and Labour) guaranteed a majority vote. Minority parties such as the UK Independence Party, the Scottish National Party and the Green Party may hold the balance of power when it comes to forming a coalition.
The internet has some useful tools to help you to decide which way to vote;...Read More
So now that you have a better understanding of Generation Z and how to attract and keep their attention, how will you manage a multi-generational workplace?
My husband works in the higher education publishing industry and spends his weeks meeting with professors at college campuses across Texas. When talking about my blog, it occurred to me that it would be great to hear from the perspective of a teacher that is currently working with the Generation Z cohort. Here is what Tammy...Read More