If, as the saying goes variety is the spice of life, my job as an Account Manager at Lumesse would be the career equivalent of tasty plate of curry. I work with a broad spectrum of clients, Financial Services, Natural Resources, Engineering, Public Sector, each of whom deploy a different combination of our solutions. The challenge is to work alongside them; to understand their industry, their business/ HR agenda and then to understand how to best we can work together to derive maximum benefits from our solutions. That could mean understanding regional differences in how a business uses our products, or scoping out a project to roll out a different technology, it could be working on an issue that is affecting user adoption or gaining feedback from a client on developments they would like to see in a Roadmap.
You have to be an agile learner in my role, and one that can quickly build relationships both externally and internally; in any given week I could be working with colleagues based in a number of different locations and who work in many different parts of the business, Product, Service Delivery, Customer Services or Professional Services to name a few.
Before joining Lumesse I had a successful career in Recruitment so I do understand the challenges of operating within Resourcing and HR, however technology and working in technology was very new to me. What impressed me in my first few months was the rigorous approach Lumesse takes to induction; one-to-one sessions explain the benefits of our technology, on-line content around how it actually works, courses on client relationships and account methodology. It was a steep learning curve, but the challenge was something I relished and I felt very supported by my manager and by the wider business in my learning.
Another first impression of the business is that everyone at Lumesse is passionate about what we do, and that still resonates today. I am not sure what my next step might be within the business but you are encouraged to consider working for different parts of the business, be that here in the UK or around the globe. There are always opportunities to grow and develop, which keeps life interesting.