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Leadership

Lumesse is led by a highly experienced Leadership Team with a track record of success in global software companies and deep expertise in the talent management industry. The team reflects our diverse and global culture, with representatives living and working in many parts of the world, including the US, Europe and Asia.

Read more about the Leadership Team below, and learn what they do for Lumesse, how they approach their jobs, and what they like about working here.

Thomas Volk - Lumesse CEO

Thomas Volk

Chief Executive Officer

Thomas is a successful international business leader with experience working with a range of software, hardware and services businesses across the USA and Europe. During his career, Thomas has worked with large multi-national business as well as medium and more recently smaller SaaS businesses.

Having completed a Masters degree in Computer Science, Thomas started his working life with HP in Germany. During his 18 years at HP Thomas undertook a variety of sales, marketing and general management roles including leading the sales integration of HP and Compaq. Thomas spent the last 4 years of his HP career living and working in Colorado and California

Having completed the Compaq merger, Thomas moved to Sybase, a US based  Information Management software business with offices in 60 countries and global revenues of $750m. After running the Product Group and R&D he was responsible for all sales, marketing, professional services and customer support outside North America. At Sybase Thomas implemented a number of changes that were fundamental to the successful turnaround of the business.

In 2006 Thomas returned to Germany to take up a role as CEO of IDS Scheer, a publically quoted Business Process Management software and services business, with sales of $600m and extensive global operations. During his time at IDS Thomas expanded the business internationally and grew the company to new record levels.

Most recently Thomas co-founded Timarron Group, providing support and advice to software and hardware companies ranging from Fortune 100 businesses to entrepreneurial start-ups. During this time Thomas gained valuable insight into the Human Capital Management market working with Sum Total Systems and other players in that market segment. Thomas is also chairman of the board of two public German software companies.

Prior to joining Lumesse Thomas led the transformation of the large countries in the EMEA group of Dell  to focus on a new Go-to-Market strategy to drive increased sales.

Christopher Fisher

Chief Financial Officer

Lumesse takes pride in ensuring that it always operates to the highest professional standards and with best practice corporate governance. This ensures that the company supports, protects and enhances value for all stakeholders, whether customers, staff, suppliers or investors. As CFO it is my job to ensure that the integrity and professionalism of the business is maintained and continuously improved. The finance and legal functions which I lead are an integral partner to the global Lumesse business and will always strive to ensure that the company's focus remains on customer delivery in the smoothest and most able manner. Lumesse is backed by one of the world's leading technology investors, HgCapital, providing both financial resource and additional depth and strength to its already experienced team. With such a strong base we are in excellent position to continue our customer orientated growth extending both geographically through our commitment to be the only global company making talent management work locally and through an excellent product range.

Christopher is a Chartered Accountant (FCA) and has substantial experience in leading multi-discipline finance, legal and treasury functions across a spectrum of industry sectors with an international focus. He spent a number of years as CFO to VTech Electronics a globally recognised electronic toy manufacturer. Latterly he was part of the Senior Management team that formulated and then delivered a strategic plan building the Private Equity backed Stewart Group through organic growth, acquisition and internal investment into a leading company in the testing and analysis of precious metals.

Martyn Arbon

Martyn Arbon

Chief Technical Officer

I head up Lumesse technology activities, including technical strategy, product development and global IT operations. I can't think of a better job. We exist in a sector that delivers cutting-edge enterprise technology in areas like cloud computing and user interfaces, yet it is technology with a real human purpose. We create solutions that helps people find work, enjoy their jobs, take control of their careers and improve their contribution. And we help businesses to offer great careers, to be more attractive to employees, to build better management and to improve their performance against the competition.

My team is very widely spread, from Europe to the US to Asia. Partly that's because we operate global datacentres near to our customers and partly because it makes sense to put developers and other technical experts in locations where we find the right expertise and the right operating costs. It also helps to give us a more global perspective on how our customers work. It would be simpler to put every server and every technical person in one building, but it wouldn't be right for the business or for our customers.

I joined Lumesse as Chief Technical Officer in November 2007, bringing over twenty years' experience in senior technical management roles, including Oracle Corporation where I was responsible for providing global technical resource for part of Oracle's Application development function. I particularly enjoy leading multi-disciplined and organisationally dispersed technology groups. I'm also on the Board of HRXML, helping to define global standards for data exchange in HR systems.

Looking to the future - which is a key part of my role - I want to see Lumesse have not just the most functionally complete talent management solutions, but also a solution which is intuitive and fun to use, which customers find easy to configure and integrate, and which simply becomes part of their business - because that's exactly the kind of technology I want myself.

Guy Langley

Chief Operating Officer

Lumesse is a global business whose operations stretch across 18 countries, serving 1,900 customers in 70 countries. My job is to ensure that wherever we sell, implement and support our products, we do so with professionalism, excellence and concern for our customers, staff and partners. I'm determined that people will associate Lumesse with the very highest standards, as well as being the kind of business that they will happily recommend to other people, whether as a supplier or an employer or a business partner.

Lumesse is growing rapidly in Europe, the Americas and Asia Pacific, as well as expanding the capabilities of its product portfolio, so a large part of my job is ensuring that we maintain our resources, skills levels and company culture as we grow. Our promise to customers is to be 'the only global company making talent management work locally.' But that's more than just a promise - it's deep within our multi-cultural work environment and product capabilities, and as COO my job is to make sure we deliver on it by building and running the sales, professional services and support teams that make it a reality worldwide.

I can only do this as part of a team and I have been impressed by the quality of the people I have met at Lumesse and the depth of commitment to its vision. The focus on building great teams around the world to help our customers recruit, retain and develop their top talent is amazing.

Guy joins Lumesse from Siemens PLM Software (formerly UGS) where he was Senior Vice President for Europe, Middle East and Africa, overseeing substantial revenue growth. Prior to this, Guy ran a number of country operations for UGS (UK), PeopleSoft (Spain) and J.D. Edwards (Nordic & Germany). He joined the software industry in 1996 following a successful sales career in IBM.

Bucky Couch

Regional Director - Americas

I run Lumesse's fast-growing Americas team - a team that is passionate about creating talent solutions that help transform the way companies engage with their employees. We are proud that Lumesse is helping many multi-national, enterprise-scale companies in the Americas to streamline talent processes, engage their employees globally, and use business intelligence analytics in critical decision-making.

I've been in the talent business for many years, having been a co-founder of hire.com and as a partner, consultant, and employee of Lumesse for the last several years. I've learned that my primary role as a leader is to hire the best people, support them, and get out of their way. I believe the key quality that sets us apart from the rest of the pack is that Lumesse employees genuinely like and support each other, enjoy working together, and appreciate the freedom and flexibility we have to pursue our collective passion of helping our customers succeed.

In the Americas region Lumesse is not yet that well known, so some companies may initially be reluctant to engage with us. But, as a result of the benefits we've brought to our growing base of enterprise customers, coupled with strong recommendations from industry analysts, more and more Americas-based companies are turning to Lumesse for the balance of global expertise and local knowledge we bring to every engagement - that's our special sauce!

Erik Schmit

Erik Schmit

Regional Director - Asia Pacific

Lumesse's Asia Pacific operation is just like the region I live in - dynamic, fast-growing and great fun. Our mission is to use our local knowledge and global solutions to help customers deal with the huge changes occurring in our economies and the impact this has on talent acquisition and management. We are totally focused on the needs of the region, with local people, products that work in local customs and languages from local datacentres, and yet supported by the strength of a global business

Life is different here - large, fast-growing populations, highly-varied demographics, rising incomes and many big brands entering the region. Competition for talent is enormous and growing - yet it's not unknown for a high-profile business to get 40,000 applications for 20 jobs. Helping customers deal with those kinds of issues is what keeps us motivated.

I joined Lumesse as Regional Director for Western Europe in 2006. With almost fifteen years of senior management experience in the technology industry, in 2009, I relocated to Hong Kong as the regional director to lead the rapid growth of our operations in Australia, Singapore, Malaysia, Hong Kong, China and Japan.

I have a great team here in Asia. They are motivated by our 100% commitment to the region, and very smart - we blend highly-educated local people with experienced talent professionals, living and working across the region, so we understand what's happening. We work smart, we show discipline to get the job done, and we make a commitment to finish and to make a difference. And we have fun.

In February 2010, Erik was awarded the "Leaders of Excellence Award" from the Hong Kong Capital Magazine for his contribution and insight to the Talent Management Industry in Hong Kong and Mainland China. Erik holds a degree from the Erasmus University in Rotterdam.

Carsten Busch

Carsten Busch

Regional Director EMEA

My team's job is to enable people and businesses throughout Central & Eastern Europe to realise the full potential of their talent. We help our customers find the most talented people and to develop them as key contributors in their businesses. I believe that 'the right people at the right time in the right place' drives higher performance and more engaged employees throughout the company.

Lumesse was created out of the best players in talent acquisition and talent management - making us the new star of talent management. I like the international atmosphere at Lumesse and in our CEE headquarter in Düsseldorf, where real talent experts help to grow the company and create better solutions for our customers.

Personally I have more than 15 years' experience in talent management software, understanding the needs of HR professionals, and in HR thought leadership, culminating in my Doctoral dissertation on 're-engineering and optimisation of HR processes through web based technologies.' I am passionate about bringing that experience to our customers, our solutions and to Lumesse.

Our clients belong to the top tier of organisations using talent acquisition and management as a strategic tool to be competitive and successful. All organisations should inspire talent - and I'm proud that we offer that inspiration!

Nick Holmes

Regional Director UK

In the UK we work with some of the leading HR and business thinkers, who understand the impact the right technology and content can make to business, whether it is to help retain a key performer, implement business-wide performance management, or deliver a multi-million pound impact to business performance. Our customers work with us because they believe that people are important, and that their own people are vitally important and worth investing in. I think that the journey our customers take when working with us is the reason the people at Lumesse come to work.

I spent years working in talent acquisition and HR with companies such as T-Mobile and Atos Origin, and I know what it feels like when an organisation invests in talent and gets it right. There is a bounce in the step of everyone who comes through the door of that business in the morning. There is a sense of excitement about being part of something worthwhile.

Mark Wilson

Mark Wilson

Professional Services Director

As a service delivery organisation we know that it's not just about implementing technology for our clients it's about helping our clients achieve a desired business outcome through the successful adoption of our technology. My role as Professional Services Director is to ensure that we continue to deliver excellent outcomes for our clients across the breadth of territories and markets we serve. We have a truly global delivery capability at Lumesse working with clients in very diverse markets which makes us well placed not just to understand specific local market needs but also to leverage the knowledge gained across the global enterprise.

We have a mature delivery capability at Lumesse but we are always looking to improve what we do and how we work with our clients. It's important to me that we set ourselves high standards and we support our people in their own development. It's through this that we can continue to deliver high levels of client satisfaction in an evolving market.

I'm very fortunate to have an exceptional team working for me with real delivery capability spread across 18 Countries. Having worked in the Software services sector for over 15 years I have been lucky enough to work with many great organisations and I know that the people we have at Lumesse are what drives our success.

Mark joins Lumesse from Siemens PLM Software (formerly UGS) where he was Vice President for Professional Services across Europe, Middle East and Africa and before that was the UK Professional Services Director responsible for growing the Services business and increasing client project success. Prior to that Mark has worked in the IT Outsourcing sector with EDS and has a background in software consulting in the UK Manufacturing sector.

Jeremy Langley

Jeremy Langley

Marketing & Business Development Director

As Marketing & Business Development Director I am responsible for ensuring that Lumesse stays front-of-mind with those organisations that would benefit from our solutions and that they understand the value that we bring. It is key that my team is the ear to the market and our customers, continually listening to ensure that we understand fully what our customers need and working with the wider organisation to ensure we deliver what is needed. In particular we need to ensure we stay true to our promise as the "Only global company making talent management solutions work locally", and that applies to how we market too.

I have been within a number of leadership roles within Lumesse, both previously in Marketing, Customer Success and Sales and this roles allows me to take that understanding of our market, our customers and our business, to deliver maximum impact.

Jeremy brings sixteen years' experience in the talent management software industry to Lumesse. He has held a variety of roles within Lumesse having started as Marketing Director, leading the WEMEA region as the Regional Managing Director and more recently returned to Marketing in January 2012.

 

Carole

Carole Pitts

Head of Customer Support

My job is to make sure that every Lumesse customer, regardless of location, product in use, or language spoken, has outstanding support. I'm passionate about providing the ultimate customer support experience, and a real advocate of establishing rapport with Lumesse customers, ensuring that any issues are addressed competently with an appropriate sense of urgency and priority.

I joined Lumesse in March 2011, bringing more than twenty years' experience of operating and heading up International Customer Support Centres, including Silverpop Systems and Serena Software, where I led and established award-winning multilingual Customer Support teams. I'm  committed to using that experience to provide a consistent, world-class support service to meet the ever changing business needs of Lumesse Customers

My team has a real challenge - to provide worldwide support, twenty four hours a day, to customers in well over 50 countries. The Lumesse customer support team has Support Centres in Europe, the US and Asia Pacific, allowing us to operate on a 'follow the sun' support basis, as well as provide excellent  local language support. I see my role as inspiring and motivating globally dispersed Support teams to generate the highest levels of customer satisfaction. 

Carole holds an MSc in Computer Science from the University of Hertfordshire.
Steve Hewitt

Steve Hewitt

Head of HR

The mission of the Lumesse HR function is to make the talent management values and proposition that form the heart of our offering, live within our own organisation. That means that our customers benefit from better informed, more knowledgeable people from Lumesse working with them.

My job is to run the HR team globally, making sure that Lumesse has the talent it needs in our many company offices worldwide. Our belief is that we need to put expertise on the ground where our customers work - people that talk the 'language and live the culture.' As such we have exactly the same talent challenges as our clients and we often act like a separate Lumesse customer, testing out new ideas and tools for the business. That's very exciting and helps build our understanding of how our solutions play out in practice - if it doesn't work for us, it probably won't work for you!

I joined Lumesse in November 2007 and became HR Director for the business at the beginning of 2010. As an HR practitioner with some 20 years hi-tech experience, and a chartered member of the CIPD, I've lead international HR teams in organisations such as Groupe Bull, BMC Software and Anite. I'm proud of the culture we have at Lumesse - hard-working, trust-based, results-oriented, and friendly - a real people business.

I believe that effective talent management is no longer a 'nice to have' - it is a must, particularly for organisations dealing with high volume employment or 'knowledge-based' employment, or both. Our solutions provide our customers with the data and insight they need on their people, as the benefits of effective talent management move from the subjective to the increasingly well-researched and quantifiable, in a global economy where the winners increasingly point to their talent management practices as the differentiator that powered their success. I particularly enjoy that we can help our clients learn from the experiences of leading global organisations and aid key stakeholders to build the case for investment in their own best practice talent management.

Valerie bertrand

Valérie Bertrand

Head of Legal

As Head of Legal I help Lumesse to meet high standards of compliance and business security in all areas of the law, from customer contracts to major acquisitions. With operations and people in many countries, my team and I need to have a truly global view of how Lumesse works and the legal implications of our agreements in different countries.

We help our sales teams form good and fair customer contracts, we review supplier agreements for appropriate terms, and we support our executives in corporate developments, among many other things. It's a hugely varied job and very exciting as Lumesse grows.

I enjoy the fact that Lumesse operates to such high standards in all areas - everyone you meet here is committed to doing the best job they can and to working well with colleagues and customers. Necessary legal work can sometimes be seen as a barrier to other activity, but everyone here understands the importance of doing things thoroughly and the benefits that brings in the long term.

Valérie joined Lumesse in January 2006. After a postgraduate degree in corporate and commercial law, Valérie worked for six years for Sofipost, the holding company for the French Postal Service. In this position, she acquired extensive experience in managing legal work for Sofipost's French and foreign subsdiaries - in particularly business reorganisation and restructuring, corporate work, acquisitions, contracts, and competition law. After moving to Berlin in 2003 she obtained a LL.M law degree from the Humboldt University in Berlin in 2005.

Raymond

Raymond van der Wal

Head of Product Strategy & Vision

My job as Head of Product Strategy & Vision is ultimately to ensure that Lumesse delivers solutions to its customers that both meet their most demanding present-day needs as well as offering them new capabilities on the leading edge of talent management thinking. That's very exciting as well as very challenging! The talent management industry is very dynamic, both in its technology and in the way it quickly develops and adopts new ideas.

I spend a lot of time talking to customers and industry experts around the world, listening to their needs and understanding their requirements for the future. I also have to keep myself aware of new technical developments and what may be important in the next few years. I work with different parts of the Lumesse business, helping devise product development plans that will allow us to make the best of these ideas and deliver advanced, intuitive next-generation solutions to our customers.

I joined Lumesse with the acquisition of MrTedTalentLink in 2010 where I was Global Services Director. At MrTed I managed the delivery of the world's first global, end-to-end, multilingual staffing platform for a global enterprise. I also helped numerous international clients across various industry sectors and geographies to design effective change programmes and deliver upon strategic HR IT projects. In my new role at Lumesse I try to bring that practical knowledge of what customers need to our future product vision.

Raymond brings over fifteen years of professional experience in marketing, consultancy and services. Prior to MrTed he headed a team of change management consultants within Royal Netherlands Airforce. Raymond has a degree in Business Administration.

Thibaut Legendre

Thibaut Legendre

Head of Sales Operations

This job is about sales excellence. A successful sales organisation is a delicate equilibrium of many moving parts (Sales profiles, sales incentives, product, pricing, content, practices, processes, client data, sales leadership and coaching practices, etc…) and my job is to make it clockwork. Sales Operations sits at the crossroads of many stakeholders (Marketing, Sales, Finance, Product, Support, Professional services) - something I have been very well prepared for. I have led six Lumesse TalentLink product releases, sold and implemented our software for clients all over the world. I know what the end to end experience of a Lumesse client looks like, and I use this knowledge every day.

Thibaut brings 15 years of management and leadership experience in challenging environments. Prior to Lumesse he held various positions as an Officer in the French Navy, in surface warships and submarines, as well as in the naval recruitment service. Thibaut has a Masters in Maritime Engineering from the French Ecole navale.