For us it was important to work with a partner with a stable recruitment solution, high quality support and flexibility.Head of Recruitment and Executive SupportSwedish Trains
Help and advice, when you need it
We're proud of our solutions, but we recognise that sometimes
things don't always go according to plan. If an issue occurs, our
comprehensive global customer support service provides access to
our dedicated experts across Europe, the Americas and Asia
We offer customer support via a choice of two levels:
- Standard: Quick to respond, available to all
customers, with the option to escalate more serious issues.
- Premium: Extended hours of support and your
own dedicated point of contact.
Whichever option you choose for your business, we apply the same
high standards to our support process:
- Best practice: We adopt Information Technology
Infrastructure Library (ITIL) guidelines, a globally recognised
framework for identifying, planning, delivering and supporting IT
- Global presence: We know that great service
comes from local presence and knowledge, so our support teams are
based in Europe, the Americas and Asia Pacific. We aim to make make
global Talent Management work locally.
- Easy to get in touch: You can submit, update,
view progress on, and close your Support cases 24/7 through our customer community
portal. You can also contact us directly via email or telephone and reach one
of our support experts in our local teams.
Online support from the Lumesse community
Our customers told us they wanted greater involvement in what we
do and to meet and exchange ideas with people in other
organisations. We've listened and created a community portal
full of useful resources, where customers can also engage with us
and other users of Lumesse solutions. The portal provides instant
access to end user and product documentation, as well as advice and
suggestions from fellow Lumesse customers. In addition, our
comprehensive 'Knowledgebase' contains thousands of technical tips,
plus product usage information, as well as 'Solutions' for known
When you become a Lumesse customert, you'll get access to four
key resources in the Portal:
- Ideas: Help shape the design of our products
by sharing your ideas, and discuss and vote on the ideas of other
- Support: Report incidents and track them as
they are managed by our dedicated customer support teams.
- Solutions: Access a host of questions and
answers and see how others have solved challenges you might be
- Information: Access, rate and comment on the
user and product materials we provide.
Our customer community
portal also lists details of exclusive global customer
conferences and local events. Come and meet us, network with your
peers and keep up-to-date on the latest Talent Acquisition and
Talent Management thinking.