Leading a company like Lumesse is a huge privilege. I work with great people around the world, I see our solutions helping both global brands and local businesses to drive their talent strategies, and I have the personal challenge of growing Lumesse into a world leader in our sector. Best of all I get huge job satisfaction from seeing that what we do makes a difference to both companies and people.

That's at the heart of what we are trying to do with Lumesse - make a difference by being different. This impacts everything we do, from the products we develop to the places we hire our people. Most of us at Lumesse have worked for very big companies where there is no connection between what you do and the impact you make. Not here. Every one of us is highly focused on a simple set of company goals, the most fundamental of which is easy to state: customer satisfaction.

As CEO, customer satisfaction is my number one priority and everybody at Lumesse is aware of that -we use our own talent management technology to manage our work and careers around that objective. We measure customer satisfaction four times a year as a formal process and the results of those measurements drive our business. It's as simple as that.

What does that mean to our customers, business partners and staff? It means that if you work with Lumesse you work with a global company that is made up of local people - people that are based near you and who are measured by your level of satisfaction with what we deliver.

Matthew joined Lumesse (formerly StepStone Solutions) at its formation in July 2003 with over 15 years' experience in IT sales and general management. Before that he worked in the e-recruitment industry with European sales management responsibilities. He started his career at major companies including TNT and Canon.

Lumesse takes pride in ensuring that it always operates to the highest professional standards and with best practice corporate governance. This ensures that the company supports, protects and enhances value for all stakeholders, whether customers, staff, suppliers or investors. As CFO it is my job to ensure that the integrity and professionalizm of the business is maintained and continuously improved. The finance and legal functions which I lead are an integral partner to the global Lumesse business and will always strive to ensure that the company's focus remains on customer delivery in the smoothest and most able manner. Lumesse is backed by one of the world's leading technology investors, HgCapital, providing both financial resource and additional depth and strength to its already experienced team. With such a strong base we are in excellent position to continue our customer orientated growth extending both geographically through our commitment to be the only global company making talent management work locally and through an excellent product range.

Christopher Fisher is a Chartered Accountant (FCA) and has substantial experience in leading multi-discipline finance, legal and treasury functions across a spectrum of industry sectors with an international focus. He spent a number of years as CFO to VTech Electronics a globally recognized electronic toy manufacturer. Latterly he was part of the Senior Management team that formulated and then delivered a strategic plan building the Private Equity backed Stewart Group through organic growth, acquisition and internal investment into a leading company in the testing and analysis of precious metals.

I head up Lumesse technology activities, including technical strategy, product development and global IT operations. I can't think of a better job. We exist in a sector that delivers cutting-edge enterprise technology in areas like cloud computing and user interfaces, yet it is technology with a real human purpose. We create solutions that helps people find work, enjoy their jobs, take control of their careers and improve their contribution. And we help businesses to offer great careers, to be more attractive to employees, to build better management and to improve their performance against the competition.

My team is very widely spread, from Europe to the US to Asia. Partly that's because we operate global datacenters near to our customers and partly because it makes sense to put developers and other technical experts in locations where we find the right expertise and the right operating costs. It also helps to give us a more global perspective on how our customers work. It would be simpler to put every server and every technical person in one building, but it wouldn't be right for the business or for our customers.

I joined Lumesse as Chief Technical Officer in November 2007, bringing over twenty years' experience in senior technical management roles, including Oracle Corporation where I was responsible for providing global technical resource for part of Oracle's Application development function. I particularly enjoy leading multi-disciplined and organizationally dispersed technology groups. I'm also on the Board of HRXML, helping to define global standards for data exchange in HR systems.

Looking to the future - which is a key part of my role - I want to see Lumesse have not just the most functionally complete talent management solutions, but also a solution which is intuitive and fun to use, which customers find easy to configure and integrate, and which simply becomes part of their business - because that's exactly the kind of technology I want myself.

Lumesse is a global business whose operations stretch across 17 countries, serving 1,700 customers in 70 countries. My job is to ensure that wherever we sell, implement and support our products, we do so with professionalism, excellence and concern for our customers, staff and partners. I'm determined that people will associate Lumesse with the very highest standards, as well as being the kind of business that they will happily recommend to other people, whether as a supplier or an employer or a business partner.

Lumesse is growing rapidly in Europe, the Americas and Asia Pacific, as well as expanding the capabilities of its product portfolio, so a large part of my job is ensuring that we maintain our resources, skills levels and company culture as we grow. Our promise to customers is to be 'the only global company making talent management work locally.' But that's more than just a promise - it's deep within our multi-cultural work environment and product capabilities, and as COO my job is to make sure we deliver on it by building and running the sales, professional services and support teams that make it a reality worldwide.

I can only do this as part of a team and I have been impressed by the quality of the people I have met at Lumesse and the depth of commitment to its vision. The focus on building great teams around the world to help our customers recruit, retain and develop their top talent is amazing.

Guy joins Lumesse from Siemens PLM Software (formerly UGS) where he was Senior Vice President for Europe, Middle East and Africa, overseeing substantial revenue growth. Prior to this, Guy ran a number of country operations for UGS (UK), PeopleSoft (Spain) and J.D. Edwards (Nordic & Germany). He joined the software industry in 1996 following a successful sales career in IBM.

I run Lumesse's fast-growing Americas team - a team that is passionate about creating talent solutions that help transform the way companies engage with their employees. We are proud that Lumesse is helping many multi-national, enterprise-scale companies in the Americas to streamline talent processes, engage their employees globally, and use business intelligence analytics in critical decision-making.

I've been in the talent business for many years, having been a co-founder of hire.com and as a partner, consultant, and employee of Lumesse for the last several years. I've learned that my primary role as a leader is to hire the best people, support them, and get out of their way. I believe the key quality that sets us apart from the rest of the pack is that Lumesse employees genuinely like and support each other, enjoy working together, and appreciate the freedom and flexibility we have to pursue our collective passion of helping our customers succeed.

In the Americas region Lumesse is not yet that well known, so some companies may initially be reluctant to engage with us. But, as a result of the benefits we've brought to our growing base of enterprise customers, coupled with strong recommendations from industry analysts, more and more Americas-based companies are turning to Lumesse for the balance of global expertise and local knowledge we bring to every engagement - that's our special sauce!

Lumesse's Asia Pacific operation is just like the region I live in - dynamic, fast-growing and great fun. Our mission is to use our local knowledge and global solutions to help customers deal with the huge changes occurring in our economies and the impact this has on talent acquisition and management. We are totally focused on the needs of the region, with local people, products that work in local customs and languages from local datacenters, and yet supported by the strength of a global business

Life is different here - large, fast-growing populations, highly-varied demographics, rising incomes and many big brands entering the region. Competition for talent is enormous and growing - yet it's not unknown for a high-profile business to get 40,000 applications for 20 jobs. Helping customers deal with those kinds of issues is what keeps us motivated.

I joined Lumesse as Regional Director for Western Europe in 2006. With almost fifteen years of senior management experience in the technology industry, in 2009, I relocated to Hong Kong as the regional director to lead the rapid growth of our operations in Australia, Singapore, Malaysia, Hong Kong, China and Japan.

I have a great team here in Asia. They are motivated by our 100% commitment to the region, and very smart - we blend highly-educated local people with experienced talent professionals, living and working across the region, so we understand what's happening. We work smart, we show discipline to get the job done, and we make a commitment to finish and to make a difference. And we have fun.

In February 2010, Erik was awarded the "Leaders of Excellence Award" from the Hong Kong Capital Magazine for his contribution and insight to the Talent Management Industry in Hong Kong and Mainland China. Erik holds a degree from the Erasmus University in Rotterdam.

My team's job is to enable people and businesses throughout Central & Eastern Europe to realize the full potential of their talent. We help our customers find the most talented people and to develop them as key contributors in their businesses. I believe that 'the right people at the right time in the right place' drives higher performance and more engaged employees throughout the company.

Lumesse was created out of the best players in talent acquisition and talent management - making us the new star of talent management. I like the international atmosphere at Lumesse and in our CEE headquarter in Düsseldorf, where real talent experts help to grow the company and create better solutions for our customers.

Personally I have 15 years' experience in talent management software, understanding the needs of HR professionals, and in HR thought leadership, culminating in my Doctoral dissertation on 're-engineering and optimization of HR processes through web based technologies.' I am passionate about bringing that experience to our customers, our solutions and to Lumesse.

Our clients belong to the top tier of organizations using talent acquisition and management as a strategic tool to be competitive and successful. All organizations should inspire talent - and I'm proud that we offer that inspiration!

Lumesse's Western Europe, Middle East and Africa region is obviously highly diverse, both culturally and geographically, ranging from Norway to South Africa, and from Ireland to Israel. That makes it very challenging but also great fun to manage. We have over 1,000 customers in the region, including every kind and size of business. Every day brings new challenges, new opportunities and the chance to meet new customers and to learn how we can help them achieve their talent management goals.

My team is also spread across the region, working closely with customers and business partners to deliver our solutions in many languages. And because so many of our customers have international operations, the team has to work together across national boundaries to implement multi-lingual solutions that also recognize the many differences in business practices between countries.

Despite the differences, some things are common to all the customers we meet - every business wants to hire the best people they can find and to manage them more effectively. It's very satisfying to help them do that, but also to learn from them about their talent strategies and what works in different places.

Jeremy brings sixteen years' experience in the talent management industry to Lumesse, having originally joined in 2000 as Business Development Director and Sales Strategy Director of StepStone - Europe's largest job board. Before this he was MD of a UK based recruitment firm and also spent two years at a competitor as UK MD.

My job is to make sure that every Lumesse customer, regardless of location, product in use, or language spoken, has outstanding support. I'm passionate about providing the ultimate customer support experience, and a real advocate of establishing rapport with Lumesse customers, ensuring that any issues are addressed competently with an appropriate sense of urgency and priority.

I joined Lumesse in March 2011, bringing more than twenty years' experience of operating and heading up International Customer Support Centers, including Silverpop Systems and Serena Software, where I led and established award-winning multilingual Customer Support teams. I'm  committed to using that experience to provide a consistent, world-class support service to meet the ever changing business needs of Lumesse Customers

My team has a real challenge - to provide worldwide support, twenty four hours a day, to customers in well over 50 countries. The Lumesse customer support team has Support Centers in Europe, the US and Asia Pacific, allowing us to operate on a 'follow the sun' support basis, as well as provide excellent local language support. I see my role as inspiring and motivating globally dispersed Support teams to generate the highest levels of customer satisfaction. 

Carole holds an MSc in Computer Science from the University of Hertfordshire.

The mission of the Lumesse HR function is to make the talent management values and proposition that form the heart of our offering, live within our own organization. That means that our customers benefit from better informed, more knowledgeable people from Lumesse working with them.

My job is to run the HR team globally, making sure that Lumesse has the talent it needs in our many company offices worldwide. Our belief is that we need to put expertise on the ground where our customers work - people that talk the 'language and live the culture.' As such we have exactly the same talent challenges as our clients and we often act like a separate Lumesse customer, testing out new ideas and tools for the business. That's very exciting and helps build our understanding of how our solutions play out in practice - if it doesn't work for us, it probably won't work for you!

I joined Lumesse in November 2007 and became HR Director for the business at the beginning of 2010. As an HR practitioner with some 20 years hi-tech experience, and a chartered member of the CIPD, I've lead international HR teams in organizations such as Groupe Bull, BMC Software and Anite. I'm proud of the culture we have at Lumesse - hard-working, trust-based, results-oriented, and friendly - a real people business.

I believe that effective talent management is no longer a 'nice to have' - it is a must, particularly for organizations dealing with high volume employment or 'knowledge-based' employment, or both. Our solutions provide our customers with the data and insight they need on their people, as the benefits of effective talent management move from the subjective to the increasingly well-researched and quantifiable, in a global economy where the winners increasingly point to their talent management practices as the differentiator that powered their success. I particularly enjoy that we can help our clients learn from the experiences of leading global organizations and aid key stakeholders to build the case for investment in their own best practice talent management.

As Head of Legal I help Lumesse to meet high standards of compliance and business security in all areas of the law, from customer contracts to major acquisitions. With operations and people in many countries, my team and I need to have a truly global view of how Lumesse works and the legal implications of our agreements in different countries.

We help our sales teams form good and fair customer contracts, we review supplier agreements for appropriate terms, and we support our executives in corporate developments, among many other things. It's a hugely varied job and very exciting as Lumesse grows.

I enjoy the fact that Lumesse operates to such high standards in all areas - everyone you meet here is committed to doing the best job they can and to working well with colleagues and customers. Necessary legal work can sometimes be seen as a barrier to other activity, but everyone here understands the importance of doing things thoroughly and the benefits that brings in the long term.

Valérie joined Lumesse in January 2006. After a postgraduate degree in corporate and commercial law, Valérie worked for six years for Sofipost, the holding company for the French Postal Service. In this position, she acquired extensive experience in managing legal work for Sofipost's French and foreign subsidiaries - in particularly business reorganization and restructuring, corporate work, acquisitions, contracts, and competition law. After moving to Berlin in 2003 she obtained a LL.M law degree from the Humboldt University in Berlin in 2005.

My job as Head of Product Strategy & Vision is ultimately to ensure that Lumesse delivers solutions to its customers that both meet their most demanding present-day needs as well as offering them new capabilities on the leading edge of talent management thinking. That's very exciting as well as very challenging! The talent management industry is very dynamic, both in its technology and in the way it quickly develops and adopts new ideas.

I spend a lot of time talking to customers and industry experts around the world, listening to their needs and understanding their requirements for the future. I also have to keep myself aware of new technical developments and what may be important in the next few years. I work with different parts of the Lumesse business, helping devise product development plans that will allow us to make the best of these ideas and deliver advanced, intuitive next-generation solutions to our customers.

I joined Lumesse with the acquisition of MrTedTalentLink in 2010 where I was Global Services Director. At MrTed I managed the delivery of the world's first global, end-to-end, multilingual staffing platform for a global enterprise. I also helped numerous international clients across various industry sectors and geographies to design effective change programs and deliver upon strategic HR IT projects. In my new role at Lumesse I try to bring that practical knowledge of what customers need to our future product vision.

Raymond brings over fifteen years of professional experience in marketing, consultancy and services. Prior to MrTed he headed a team of change management consultants within Royal Netherlands Airforce. Raymond has a degree in Business Administration.

At Lumesse we need to keep investing and innovating so we can deliver the answers to the talent management challenges that our customers ask us to solve. I lead a small team that helps Lumesse work on projects that improve how we operate and ultimately what the experience of working with us is like for our customers and employees. My group also spends time analyzing potential acquisitions as we look to expand the solutions that we offer and the geographical footprint of our business. Our owners, HgCapital, have made a public commitment to invest strongly in our vision for the future and finding these opportunities is a very exciting part of my job.

Our customers work with us because they believe that people are important, and that their own people are vitally important and worth investing in. I think that the journey our customers take when working with us is the reason the people at Lumesse come to work. I spent years working in talent acquisition and HR with companies such as T-Mobile and Atos Origin, and I know what it feels like when an organization invests in talent and gets it right. There is a bounce in the step of everyone who comes through the door of that business in the morning. There is a sense of excitement about being part of something worthwhile. That's what I want Lumesse to do for you and how I want Lumesse to feel when I arrive in the morning.

My job is about winning sustainable deals based on creating fantastic outcomes for customers. I thrive to enable every one of our customers to experience clear alignment between what they bought and what they got, and to reap the promised benefits that justified their investment in the first place. When their own evolution drives them to revise the way they consume our products, we must be able to act as a business partner and adapt our offering and pricing. Sales Operations creates clarity of the offering, transparency of pricing and conditions, and effective sales practices. I ensure that our customer-facing staff have the appropriate material and training to present our products, that our prices reflects the value that our technology delivers, and that the whole organization is working towards sustainable win/win situations.

This job is about sales excellence. A successful sales organization is a delicate equilibrium of many moving parts (sales profiles, sales incentives, product, pricing, content, practices, processes, client data, sales leadership and coaching practices, etc…) and my job is to make it clockwork. Sales Operations sits at the crossroads of many stakeholders (Marketing, Sales, Finance, Product, Support, Professional services) - something I have been very well prepared for. I have led six Lumesse TalentLink product releases, sold and implemented our software for clients all over the world. I know what the end to end experience of a Lumesse client looks like, and I use this knowledge every day.

Thibaut brings 15 years of management and leadership experience in challenging environments. Prior to Lumesse he held various positions as an Officer in the French Navy, in surface warships and submarines, as well as in the naval recruitment service. Thibaut has a Masters in Maritime Engineering from the French Ecole navale.