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Saba Lumesse and Buckinghamshire County Council

Tue 22 January 2019

Improving User Experience and Promoting Hiring Manager self-service

We’ve worked with Bucks County Council (Bucks CC) since 2011. In that time they’ve demonstrated a commitment to be an employer that develops talent, has a social conscience, rewards success and encourages innovation. However, despite being proficient on their recruitment platform, we both felt there was room for improvement.

Challenges Faced

  • Ensuring a consistent use of the platform for all of their 450 users
  • Adopting new features and processes whilst managing busy workloads  
  • Optimising processes whilst retaining a personal touch for candidates
  • Maintaining candidate engagement all the way from application, to interview, up to day one and beyond

 

Working together to make improvements:

Our customer success team worked on a joint review project over 8 weeks,

“The project reviewed current data and identified key strengths, plus areas for improvement”

CLAIRE ARTHURTON Resourcing Consultant @ Bucks County Council

The Result: Technology an enabler

“Our platform is helping us reach our recruitment aspirations. It has given the organisation options to tailor recruitment approaches to business needs and we can now partner with our other services, understand their recruitment requirements and then tailor the technology to support this”.

Bucks CC are now Experiencing 30% LOWER TIME-TO-HIRE THAN OTHER PARTS OF THE BUSINESS

“The customer success partnership approach provided a dedicated resource to assist in making these improvements. As a result, our processes are fully optimised and we’re making use of all the features available to us”.

LESS THAN 1% OF CANDIDATE’S NOW DROP-OFF THROUGHOUT THE HIRING PROCESS

To read the full case study, CLICK HERE